Choosing a cleaning contractor is an important decision, as it is a key investment for any business, organisation or school.
But how do find the right cleaning contractor for you and what qualities should you look for, to ensure you get the most out of your investment and see the desired results?
Here are a few key factors to consider:
Knowledge and experience of your sector
There are many well-established cleaning businesses out there, but it is important that you find an experienced professional who has a wealth of knowledge providing services to businesses within your sector.
You need to consider whether they have the skills to uphold your reputation and deal with any situation that may arise; if they do not, you simply will not achieve the desired results.
Company values and work ethic
Spend quality time researching the company, looking through their website for case studies, project images and reading any customer reviews and feedback. This will help to give you a feel for the company.
From this research you can ask yourself the following questions.
Do they go above and beyond?
Do they invest in their staff and training?
Although this can be difficult to judge when appointing a new contractor, if the company is clear and transparent from the offset, this should be easy to gauge for yourself.
We pride ourselves on the great relationships we have with our clients, which allows us to introduce them to prospective new contracts. Many of our clients also allow us to walk prospects around their site, helping to demonstrate the quality they can expect from us and showcase our work ethic and values.
Clear and transparent form the offset
It is important that the contractor outlines exactly how they will be maintaining quality standards and delivering value for money.
They should be clear and transparent on the services they can and will provide, as well as the quality you should expect to receive from the offset and stick to this ‘promise’.
This should ensure the services you receive not only meet your expectations, but go above and beyond.
Resources, training and equipment
Consider whether the contractor has the right resources and equipment to complete all types of cleaning that you require, within time and on budget.
Do they invest in their equipment?
If they are continually investing in new and innovative equipment, this helps to demonstrate their dedication to providing the best services and quality to their customers.
Do they invest in their staff and the training they receive?
Ultimately, they could have the best resources and equipment on the market, but if their staff are not trained to the best possible standard, this equipment is rendered useless.
We are committed to providing the best possible training to our staff, to ensure each and every operative provides the quality that we expect and that you as a client would expect.
Have they outlined how often you will be updated on the progress of projects and costings?
It is important for a contractor to provide you with regular updates and clear and honest communication about their work within your business, so you are fully informed.
This communication is also key if any issues were ever to arise, so you are kept in the loop and discussions can take place on the best way to deal with and resolve the issue or problem.
Finally, it is important to consider whether the contractor is forward thinking.
The right cleaning contractor will make suggestions and recommendations, to ensure they are continually improving your environment and helping you get the most out of your investment.
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