“Fidelis have delivered everything they promised and more from day 1 through a customer focused approach. They have dealt with any reactive requests immediately, which has been a breath of fresh air. We can see a real improvement with the cleaning since Fidelis took over and they have implemented immediate positive changes in the areas of concern. Throughout the pandemic, they also couldn’t have been more flexible and helpful, putting in place structures and systems all the while managing the changes and issues that the pandemic has given us.”
Facilities Operations Manager & Assistant Director, Midlands University
“Fidelis are providing us with a high level service and an excellent support network, always on hand to answer any questions I may have! I commend their support in helping to make the offices a safe and clean place to work.”
Sales Administrator, Global Robotics and Automation Products Manufacturer
“Having had a number of issues with our previous contractor I have been impressed with how Fidelis have been proactive in their approach. The transition process has been very smooth with no hiccups and we are now starting to see the difference that we thought Fidelis would make. I am looking forward to the next few months and seeing what is already a great relationship only getting better. Glad we made the change.”
Director of Business Management, Tewkesbury School
“Fidelis were awarded the cleaning contract at Holy Trinity School having demonstrated a good understanding of the challenging requirements of the site, although this did not take into account the pandemic which has since added an extra layer of need. However, the response of Fidelis and its team of staff has been extremely impressive; the cleanliness of the site is faultless and offers great reassurance at a time of concern. The individual care and attention from Fidelis has justified the leap of faith in awarding the contract with the company and as a school we feel that we are in a safe and competent pair of hands.”
Head Teacher, Holy Trinity School, Kidderminster
“Thank you for the huge effort expended and the general can do attitude that was evident to everyone here. We are very impressed with Fidelis from top to bottom. Our customer CEO commented that “all factories should look like this” which is a huge compliment from a customer so well done to all at Fidelis.”
Facilities Manager at Aerospace Defence Systems Manufacturer
“Since our new agreement and partnership with the Fidelis Group across our 6 manufacturing sites we have been delighted with the dedication, communication and efficiencies introduced by the Fidelis management team and operatives. I would have no hesitation in recommending the Fidelis Group as a partner of choice.”
Contracts Buyer of Steel & Aluminium Manufacturer
“I have been delighted with Fidelis with efficient response to booking, responding quickly to dates and requirements. Their work is punctual, professional, thorough and compliant with (Cv19) and health and safety requirements. Further, staff are most friendly and helpful. Thank you.”
Fr Jason Phillips, Parish Priest for WWH Parishes, Lichfield. St Mary’s Church, Weeford
“After a short tender process earlier this year we changed our cleaning, washroom and consumables supplier after being disappointed with the poor level of service received from various past contractors.”
Commodity Buyer, IAC Group
“Ryan, our Fidelis Contract Manager has been looking after our showroom for several months and has driven the standard forward in all areas of the business.
He has been absolutely committed on making things happen and keeping a personal eye on the outcome.
We recently had a visit from the Board Director of JLR and wanted to ensure the showroom was at its very best. We discussed our concerns with Ryan and highlighted a particular area we wanted given some additional attention.
Following this discussion, Ryan contacted the Fidelis grounds team of his own volition to arrange for them to assist. This extra support helped to ensure all areas of the site were perfect for our visit.”
“I contacted Fidelis about a short term hire of a cleaner and was delighted they were able to meet my needs. Throughout the entire process they have been very professional and courteous.
The service we have received has been exceptional and I would have no hesitation in recommending them.
Well done Fidelis.”
Office Manager, National Windscreens
“I would just like to pass my thanks onto the Fidelis team for doing such a brilliant job in preparation for our open evening. The school looked the best I have ever seen it.
Open Evening is a huge night for the future success of our school and the number of visitors we had at our recent event was the highest we have had to date.
We were extremely proud of how the school looked and the cleaning operative team were a huge part of this.”
School Business Manager, St Francis of Assisi Catholic College
“Our new cleaning operative Mark is doing a great job. We have had comments from several of our GP’s and nurses on how clean their rooms are and we have also noticed a huge difference in the reception and waiting area in terms of cleanliness and appearance.
Just a handful of weeks ago we had a visit from our plumbers, who left a mess all over the floor in the upstairs toilet and Mark went the extra mile and cleaned it up when he really didn’t have to.
Mark is easy to get along with, is always punctual and cheery and is a real credit to your company.”
Reception Manager, Sky Blue Medical Group, NHS Coventry and Rugby CCG
“We are now in the third year of our relationship with Fidelis following a tendering process involving six companies. The improvement in standards when Fidelis took over was immediate. We now find the staff are well organised, trained and supported. The equipment and materials used are of the highest standard.
We have found the management of the company to be approachable and happy to accommodate extra work to support school functions for example. I am happy to recommend Fidelis to other schools. The grounds have never looked so good!”
Executive Headteacher, Two Rivers School, Tamworth
“We have seen a significant improved level of service since February 2019. One particular area that we have been impressed with is the quality of communication between ourselves and the Fidelis team – any of our questions or requests are acted upon quickly and efficiently.
The regular audits provide us with an insight into the overall performance and inform us of areas that we weren’t aware of. It also provides an opportunity for two-way communication, suggestions and updates from Fidelis as well as feedback from ourselves.
It is a seamless process, the team come in and get the job done without any hassle which is exactly what we want.”
Centre Manager, Pure Offices
“The housekeeping team at Fidelis are first class and the levels of professional customer care are outstanding. Fidelis team members have been commended for their interaction with our residents, which is a great compliment to the ongoing professional attitude of operatives and management at Fidelis.”
Manager, Extra Care