“After a short tender process earlier this year we changed our cleaning, washroom and consumables supplier after being disappointed with the poor level of service received from various past contractors.”
Commodity Buyer, IAC Group
“Ryan, our Fidelis Contract Manager has been looking after our showroom for several months and has driven the standard forward in all areas of the business.
He has been absolutely committed on making things happen and keeping a personal eye on the outcome.
We recently had a visit from the Board Director of JLR and wanted to ensure the showroom was at its very best. We discussed our concerns with Ryan and highlighted a particular area we wanted given some additional attention.
Following this discussion, Ryan contacted the Fidelis grounds team of his own volition to arrange for them to assist. This extra support helped to ensure all areas of the site were perfect for our visit.”
“I contacted Fidelis about a short term hire of a cleaner and was delighted they were able to meet my needs. Throughout the entire process they have been very professional and courteous.
The service we have received has been exceptional and I would have no hesitation in recommending them.
Well done Fidelis.”
Office Manager, National Windscreens
“I would just like to pass my thanks onto the Fidelis team for doing such a brilliant job in preparation for our open evening. The school looked the best I have ever seen it.
Open Evening is a huge night for the future success of our school and the number of visitors we had at our recent event was the highest we have had to date.
We were extremely proud of how the school looked and the cleaning operative team were a huge part of this.”
School Business Manager, St Francis of Assisi Catholic College
“Our new cleaning operative Mark is doing a great job. We have had comments from several of our GP’s and nurses on how clean their rooms are and we have also noticed a huge difference in the reception and waiting area in terms of cleanliness and appearance.
Just a handful of weeks ago we had a visit from our plumbers, who left a mess all over the floor in the upstairs toilet and Mark went the extra mile and cleaned it up when he really didn’t have to.
Mark is easy to get along with, is always punctual and cheery and is a real credit to your company.”
Reception Manager, Sky Blue Medical Group, NHS Coventry and Rugby CCG
“We are now in the third year of our relationship with Fidelis following a tendering process involving six companies. The improvement in standards when Fidelis took over was immediate. We now find the staff are well organised, trained and supported. The equipment and materials used are of the highest standard.
We have found the management of the company to be approachable and happy to accommodate extra work to support school functions for example. I am happy to recommend Fidelis to other schools. The grounds have never looked so good!”
Executive Headteacher, Two Rivers School, Tamworth
“We have seen a significant improved level of service since February 2019. One particular area that we have been impressed with is the quality of communication between ourselves and the Fidelis team – any of our questions or requests are acted upon quickly and efficiently.
The regular audits provide us with an insight into the overall performance and inform us of areas that we weren’t aware of. It also provides an opportunity for two-way communication, suggestions and updates from Fidelis as well as feedback from ourselves.
It is a seamless process, the team come in and get the job done without any hassle which is exactly what we want.”
Centre Manager, Pure Offices
“The housekeeping team at Fidelis are first class and the levels of professional customer care are outstanding. Fidelis team members have been commended for their interaction with our residents, which is a great compliment to the ongoing professional attitude of operatives and management at Fidelis.”
Manager, Extra Care