“We have seen a significant improved level of service since February 2019. One particular area that we have been impressed with is the quality of communication between ourselves and the Fidelis team - any of our questions or requests are acted upon quickly and efficiently.
The regular audits provide us with an insight into the overall performance and inform us of areas that we weren't aware of. It also provides an opportunity for two-way communication, suggestions and updates from Fidelis as well as feedback from ourselves.
It is a seamless process, the team come in and get the job done without any hassle which is exactly what we want.”
