Providing tailor made services
to the hotel & leisure sectors
As well as providing tailor-made services to restaurants, clubs and hotels including daily housekeeping and commercial cleaning, we are delighted to support specialist venues such as theatres.
We help to overcome specific issues for this sector, which include:
- High footfall using materials and causing damage to carpets and fabrications
With daily housekeeping available to top up dispensers and regular carpet and window cleaning services as well as free building health checks, we can help promote the longevity of your building.
- Appearance of cleaning team
Each Fidelis operative is provided with a full uniform free of charge before they even step foot on site to work. This ensures high visibility and security. We can even adapt our uniform based upon your requirements.
- Behaviour and attendance of the cleaning team
The cleaning team are an extension of the customer’s in-house team. Fidelis ensure only the right operatives are chosen and are all trained in customer service. A fully trained portfolio of ‘cover operatives’ are available to cover any holidays, absences or periods of high demand.
- Requirements for additional commercial cleaning services
This includes helping customers with periods of high use and seasonal variations etc with additional hours and services to ensure that our customers’ customers get the same world class experience, consistently. Each operative receives a standardised Fidelis induction process and training in cross contamination, health and safety and customer service; as well a site specific induction so that they carry out the service as the customer requires.
Why Use Fidelis?
Here at Fidelis, our team is passionate and dedicated to providing world-class service to our customers. We live by our philosophy to be honest, reliable and loyal in every aspect of our business. The difference is us!
Valuing our Customers
We value every customer at Fidelis. From bespoke solutions to our continued support throughout every stage of the process, you can be sure you're in safe hands with us.
Valuing our Team
Without our people, we would be nothing. We pay our operatives higher than the national minimum wage as well as provide training and development schemes.
We are honest, reliable and loyal in everything we do. You can be sure that we will maintain a great standard of communication regarding all work undertaken.
We pride ourselves on our high standards. At Fidelis, we ensure that all work undertaken by us is to the highest standard, and refuse to leave any premises less than spotless.
Working with Fidelis assures ExtraCare that the standard of cleaning is of the highest quality, supported by the correct processes and procedures as well as documentation to meet the requirements to gain the highest grade possible.
"The housekeeping team at Fidelis are first class and the levels of professional customer care are outstanding. Fidelis team members have been commended for their interaction with our residents, which is a great compliment to...
Manager, Extra Care Village
Manufacturing & Industrial
International Automotive Components (IAC) supply automotive and commercial vehicle interiors, providing products for more than 300 companies across the globe.
After a short tender process earlier this year we changed our cleaning, washroom and consumables supplier after being disappointed with the poor level of service received from various past contractors.
Commodity Buyer, IAC Group
Jardine Motors Group
Retail & Showrooms
We provide daily housekeeping, pest control, washroom services, workshop daily cleaning and grounds maintenance as well as carrying out building and maintenance work to ensure Jardine's showrooms are kept to a spotless standard.
Fidelis have been working on our Birmingham sites for around two years, and have carried out a number of tasks for us - all to a very high standard. I have been particularly impressed by...
Roger Dawkins, Group Facilities Manager
Book Your Free Consultation Meeting
If you’d like to contact us regarding booking a free consultation to discuss your requirements, please fill out the enquiry form below.
Meeting Request Sent