Providing the highest standard
of cleanliness and customer service
Retirement villages are fast becoming a popular lifestyle choice. Working closely with market leaders in this sector, we provide a suite of services spanning housekeeping through to grounds maintenance.
Our team collaborate with you from an initial build stage through to completion. Providing daily housekeeping for your marketing suites, show homes and offices, we create a memorable first impression for your prospective clients.
The nature and breadth of our services evolve as you progress towards to the completion and opening of each village, continuing with ongoing facilities management and cleaning services.
Working alongside you from an early stage of a site, we advise and form a bespoke package of works that is tailored to your requirements. Ensuring an excellent level of cleanliness from the outset which is sustainable and cost effective is imperative.
Our operatives are an extension of your team.
We understand that it takes a certain operative with personable characteristics to service the retirement villages in our portfolio.
The operatives must not only be highly trained, but also be personable and reliable for the ultimate customer experience. Fidelis support this with DBS clearance checks to ensure resident safety and peace of mind.
Our retirement village and social housing cleaning is supported with:
- Daily housekeeping
- Balcony and apartment cleans
- Grounds maintenance
- Window cleaning
- CQC compliance procedures and advice
- Other additional services
"The housekeeping team at Fidelis are first class and the levels of professional customer care are outstanding. Fidelis team members have been commended for their interaction with our residents, which is a great compliment to the ongoing professional attitude of operatives and management at Fidelis."
Manager, Extra Care Village
Why Use Fidelis?
Here at Fidelis, our team is passionate and dedicated to providing world-class service to our customers. We live by our philosophy to be honest, reliable and loyal in every aspect of our business. The difference is us!
Valuing our Customers
We value every customer at Fidelis. From bespoke solutions to our continued support throughout every stage of the process, you can be sure you're in safe hands with us.
Valuing our Team
Without our people, we would be nothing. We pay our operatives higher than the national minimum wage as well as provide training and development schemes.
Our Philosophy
We are honest, reliable and loyal in everything we do. You can be sure that we will maintain a great standard of communication regarding all work undertaken.
Our Standards
We pride ourselves on our high standards. At Fidelis, we ensure that all work undertaken by us is to the highest standard, and refuse to leave any premises less than spotless.
MBP Group – Midland Building Products
Manufacturing & Industrial
Building a good customer experience doesn't happen by accident, it happens by design! Fidelis work hard to deliver brilliant customer service.
Jody Wright, Group Procurement and Facilities CoOrdinator, MBP
Fortem, Birmingham and Orbit works
Maintenance Services
What we’ve been doing together
Fidelis have always provided an efficient service, and delivery of works has always been completed on time and to the highest standards
Simon Kettle, Managing Surveyor
Ishida
Manufacturing & Industrial
Ishida was looking for a UK cleaning partner that could meet its distinct requirements and it found one quickly in Fidelis. We clicked immediately and our expert team now provides daily cleaning across four of the client’s sites, along with washroom services and ad-hoc deep cleans.
Fidelis goes above and beyond what’s in our contract, and we always get a quick response from our contacts there - we trust that our requests will be answered speedily and accurately. I can confidently...
David Cleaver, Environment, Facilities, Health & Safety Manager, Ishida
Bishop Vesey’s Grammar School
Education
What Fidelis presented at the tender stage is exactly what we got, and it’s surprisingly rare that this happens with a supplier. They strike the right balance of innovation and stable service delivery – a...
Graham Swindells, Finance Director and Operations Director, Bishop Vesey’s Grammar School
Lordswood Boys’ School
Education
Fidelis has proven to be a strong, supportive arm of our school. They work tirelessly to ensure the non-teaching aspects of Lordswood Boys' School are always well maintained. Whether it involves cleaning, maintenance or site...
Lee Williams, Principal - Lordswood Boys’ School
Large Midlands University
Education
We can see a real improvement with the cleaning since Fidelis took over and it is starting to get to where we would expect it to be now so thank you. Whenever we have reactive...
Facilities Operations Manager & Assistant Director, Large Midlands University
ExtraCare Longbridge
Retirement Villages
For me, the cleanliness and appearance of the building is paramount. We have set the standards together and built a close working relationship which is paramount for me. The involvement of residents to understand their...
Chris Hill, Village Manager
Ludlow Church of England School
Education
Alongside Ian and the team, we reviewed plans in the current climate to amend our cleaning requirements across the site and design a solution to ensure all rooms and spaces are cleaned thoroughly. This has...
Rowena Morris, Business Manager, Ludlow C of E School
Peak Education, Cannock
Grounds Maintenance
The staff we have onsite are always professional and courteous to what is going on around them. The standard of work is high and nothing is overlooked. The main benefit for me is the monthly...
Craig Potter, General Manager, Peak Education
Pure Offices
Commercial Offices
“We have seen a significant improved level of service since February 2019. One particular area that we have been impressed with is the quality of communication between ourselves and the Fidelis team - any of...
, Centre Manager, Pure Offices
Sertec Group
Manufacturing & Industrial
Working with the team at Sertec across their sites in the Midlands, we have established and implemented a series of measures and procedures to ensure each site meets the high quality standards required.
“We had previously experienced quite a high turnover of cleaning contractors, looking for a new provider each time the contract was due for renewal. There was a lack of consistency and we were in search...
Group Contracts Buyer, Sertec
ExtraCare Pannel Croft
Retirement Villages
Working with Fidelis assures ExtraCare that the standard of cleaning is of the highest quality, supported by the correct processes and procedures as well as documentation to meet the requirements to gain the highest grade possible.
"The housekeeping team at Fidelis are first class and the levels of professional customer care are outstanding. Fidelis team members have been commended for their interaction with our residents, which is a great compliment to...
Manager, Extra Care Village
IAC
Manufacturing & Industrial
International Automotive Components (IAC) supply automotive and commercial vehicle interiors, providing products for more than 300 companies across the globe.
After a short tender process earlier this year we changed our cleaning, washroom and consumables supplier after being disappointed with the poor level of service received from various past contractors.
Commodity Buyer, IAC Group
Jardine Motors Group
Retail & Showrooms
We provide daily housekeeping, pest control, washroom services, workshop daily cleaning and grounds maintenance as well as carrying out building and maintenance work to ensure Jardine's showrooms are kept to a spotless standard.
Fidelis have been working on our Birmingham since 2014, and have carried out a number of tasks for us - all to a very high standard. I have been particularly impressed by Fidelis’s work ethic,...
Roger Dawkins, Group Facilities Manager
